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    • Can't buy addons

    Posts: 2 ✭
    edited December 2024 in Your Fizz Account
    Your website is buggy as always, but you are directly losing money on this one.
    I can't buy addons and no its not my bank as your customer service seems to only believes so, but my monthly payment passes through every montly on the same card I'm trying to use.
    Plus an HTTP POST error gets generated every time I tried to pay (see picture), so the order can't even be processed.
    Its been month guys come on... Can't the IT team get at least some crumbs of the marketing budget ???

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    • Supreme Geek 5/5152🔥 Posts: 11,687 ✭✭

      this kind of problem should be addressed to the customer service

      Here we are users

    • Supreme Geek 5/5152🔥 Posts: 6,031 ✭✭

      Can't buy addons

      yasso

      For the site web use browser in private mode for buy it.

    • Supreme Geek 5/5152🔥 Posts: 24,735 admin

      Hello yasso  ,


      Sorry to hear about the issue.

      I verified your account and it appears that there is no clear indicator on our side on why the payment wouldn`t work.

      To remedy the issue, I escalated a new ticket ( closed the pending one as it had a few issues so we had to re-open a new one ).

      You will be contacted back via e-mail in the shortest time possible once our team receives our technical team`s feedback. 

      Thank you for your understanding.
      Have a good one,
      Raul, Community Moderator

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