Incoming Calls Not Working After Porting Number to Fizz
Yesterday I ported my phone number from another provider to Fizz, and everything seems to be working fine except for incoming calls. I can send and receive texts without any issues, mobile data is working fine and I can make outgoing calls without a problem.
However, when someone calls me, they get silence on the line - no ringing, and the call doesn’t go through. On my end, I have no missed call notifications and would have had no idea there was an issue if someone hadn't texted me to ask what the problem was.
I’ve already tried restarting my phone and toggling airplane mode on and off, but the issue persists.
Has anyone experienced something similar or have any suggestions on how to fix this? I’d appreciate any help!
Thanks in advance!
Best Answer
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Hello bjorney
We’re sorry for the inconvenience.
Following my verification, the transfer has been completed on Dec 5, 2024. We had a maintenance on our website which impacted a couple services. Feel free to contact us directly if you have other questions and we will gladly assist you further https://fizz.ca/en/support
Thanks for your kind understanding and patience!
Have a great night.
-Ingrid, Community Moderator0
Answers
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Not sure what is happening but these days there are a lot of issues related to porting.
@Whizz this can potentially turn off the new customers.
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contact support for this problem.
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Please contact the support, here we are users Contact us
, and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.0 -
Same thing happened to me and didn't get resolved for 2 days...but it's all activated now. So either wait a bit longer or contact support as others have said. Mine seemed to get fixed shortly after I made a post on here. I also came from the same provider, so I'm inclined to believe they are at least partially responsible for the delay. Probably getting swarmed by people switching due to the cancellation of prepaid.
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