Help Transferring technical issue - activation pending

Hazel
Hazel Posts: 6 ✭
edited December 18 in My Mobile

Since my last post is closed. I create a new one.
The original post is here: "Hi I received the email saying my transferring from another provider to Fizz have some technical difficulties. It is been several hours and I have no service. I filled the request online, got the text from old carrier, responded YES. Now I have not service from either other provider or FIZZ. Tried contact support from Fizz online, no agent respond.
Please help."

Thanks to the support team for creating a ticket in the morning.
But when I tried to have a chat with the agent, still got no respond. It is been the whole morning with no service. Anyone can let me know how long the transferring process may take? Thank you.

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 9,001 ✭✭

    this is bad, try to send a message to a @Whizz

  • G225 code IRSGE
    G225 code IRSGE Posts: 3,956 ✭✭
    edited December 4

    transfer number is possible long when problems. Security check and verification.

  • Whizz
    Whizz Posts: 23,462 admin

    Hello Hazel 
    Thank you for reaching out.
    I have verified the ticket and the technical team is still working in providing us with an answer.
    Rest assured that once they will provide us with an answer we will notify you via email.
    You can verify the ticket progress by going into My settings>My tickets.
    Thank you for your understanding, have a nice day.
    -Mihai, Community Moderator

  • Hazel
    Hazel Posts: 6 ✭
    @Whizz Hi, so many people have the same issue. Been without service for almost 16 hours. Is it possible to let us know how long it may take? Thank you.
  • Hazel
    Hazel Posts: 6 ✭
    > @elena code xzi4t said:
    > this is bad, try to send a message to a @Whizz

    Thank you. Do you know what is the typical time for transferring. I saw many posts on the same issue. Not sure if it is normal or not...
This discussion has been closed.

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