hello i call my credit card and they said you accept my credit card but on your system it does not w

Posts: 2 ✭✭
edited November 2024 in Your Fizz Account

hello i call my credit card and they said you accept my credit card but on your system it does not w

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Answers

  • Supreme Geek 5/587🔥 Posts: 1,859 ✭✭

    go into your account and my plan then transaction and check if there is a payment.

  • Supreme Geek 5/5157🔥 Posts: 6,519 ✭✭

    Contact the support team for your problem.

  • Supreme Geek 5/5157🔥 Posts: 7,887 ✭✭

    You might want to contact the customer support they will help you.

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  • Apprentice 1/5 Posts: 2 ✭✭

    yes is there an email or phone because with the chat i am doing a circle

  • Supreme Geek 5/5157🔥 Posts: 24,790 admin

    Hello ozz,

    Sorry to hear about the issue.

    Please check with your bank to confirm if they accept 3DS secure payments, as this might be the issue on why the card is not working on our side.

    More details can be found here also : https://fizz.ca/en/faq/what-payment-methods-can-i-use

    If the situation still persists, reach our customer service for further investigations : https://fizz.ca/en/support

    Have a good one,
    Raul, Community Moderator

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