Modem broken ?

Stephane K. #920
Stephane K. #920 Posts: 1 ✭✭
edited November 17 in Internet

Hello, I've rebooted my modem since I had issues with internet and it doesn't work anymore. It keeps blinking (the power and sync button) indefinitely
I've unplugged all the cables for 5/10min then tried again it still doesn't work

Is my modem broken ?

https://gofile.io/d/l5aj0t

Answers

  • Whizz
    Whizz Posts: 23,012 admin

    Hello Stephane K. #920,

    I have made the necessary verifications in our tools, and I see there is no unavailability declared in your sector and your internet plan signals appear to be optimal.

    Please make sure the modem is connected directly to an electrical wall outlet, and you are not using an extension cord for the modem's connection.

    Also, please check if the coaxial cable is properly screwed at both ends.

    After that, reboot your modem by unplugging the power cable on your Wi-Fi modem, make sure all the lights on the modem are off once you have unplugged it; wait thirty (30) seconds, plug your modem back into the electrical outlet and expect a three (3) minute delay to allow your devices to reconnect to the Wi-Fi network.

    You can find more information on this topic here: https://fizz.ca/en/faq/my-internet-service-not-working-what-do-i-do

    I invite you to contact us on the support page if you still encounter issues after completing these steps. You can do that here: https://fizz.ca/en/support

    Have a good one!

    Vlad, Community moderator.

This discussion has been closed.

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