No Internet Service - Montreal - Nov 11

NathalieD
NathalieD Posts: 2 ✭
edited November 12 in Internet
Hi is there an issue with internet service in Montreal. All modem lights are lit up but I have no internet service since 2:00pm.

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 8,617 ✭✭
    edited November 12

    Hi @NathalieD

    It seems to be a local problem https://fizz.ca/en/faq/status-services

    You can always contact the support, https://fizz.ca/en/support , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

  • Whizz
    Whizz Posts: 23,180 admin

    Hello NathalieD, 
    We are sorry to hear about the situation encountered with your internet services from Fizz.

    After making the necessary verifications into our tools, we noticed that everything appears to be in order with your plan. The modem is active, signals are optimal and there is no maintenance work being done in your area.

    Are you still encountering issues with the connection? If yes, please verify the coaxial cable to be well screwed and not damaged in any way. 
    You can also restart the modem. To restart it, unplug it from the electrical socket for 10 seconds at least and then plug it back. 

    Wait a few minutes for it to be back online and then test the connection.

    Here are more details regarding the subject: https://fizz.ca/en/faq/my-internet-service-not-working-what-do-i-do 

    You can also reach our customer service agents in order for them to assist you further with this situation.

    To do that, you can use this link: https://fizz.ca/en/support 
    Your understanding is highly appreciated.

    Have a great day. 
    -Lavinia, Community Moderator 

  • Zakaria19
    Zakaria19 Posts: 4 ✭
    It's seem to be a local problème
This discussion has been closed.

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