I can not login my account!

aa_mowlavi52
aa_mowlavi52 Posts: 2 ✭✭
edited November 5 in Your Fizz Account

I received an email regarding changing my Fizz account password, but I'm unable to do so. When I attempt to reset it, I see the message: "Reset password is not allowed at this time. Please contact support for assistance."Could you please help me change my password so I can log in?Thank you!

Best Answer

  • Whizz
    Whizz Posts: 22,869 admin
    Answer ✓

    Hello aa_mowlavi52 

    Following my verification, one of my colleagues has contacted you via email regarding certain details that are required in order to change the password associated with your account.

    Please reply to that email or contact us directly for further information https://fizz.ca/en/support

    Thanks for your kind understanding and patience!

    Have a lovely night.

    -Ingrid, Community Moderator 

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