All subscribed channels showing instead of favorite channels?

HW
HW Posts: 11 ✭✭
edited November 1 in TV

I subscribed to the "BETA" tv service but there is one little problem.

I've selected a few channels to show in my favorite list, however when changing channels it shows all the channels I'm subscribed to and not my favorite channels list.

See screenshot for details, the channels with the arrow are not supposed to be there because they are NOT in my favorite list and yet they appear there.

So in short, the favorite list feature doesn't work and I hope they can fix that before the beta test is over.

I subscribed to the "BETA" tv service but there is one little problem.

I've selected a few channels to show in my favorite list, however when changing channels it shows all the channels I'm subscribed to and not my favorite channels list.

See screenshot for details, the channels with the arrow are not supposed to be there because they

are NOT in my favorite list and yet they appear there.

So in short, the favorite list feature doesn't work and I hope they can fix that before the beta test is over.

IMG_20241030_130952~2.jpg

Best Answers

  • HW
    HW Posts: 11 ✭✭
    Answer ✓

    Sorry I forgot to say which system.

    Android TV but 95% sure that this problem is also happening on Fire TV as they are both Android based systems.

  • Whizz
    Whizz Posts: 23,554 admin
    Answer ✓

    Hello HW 

    Could you please verify if the app is updated to the latest version? If it is, please try to reinstall it and see if the issue persists. Also, if possible try on a different device too.

    If the issue still persists, please contact us directly so we can escalate this matter further: https://fizz.ca/en/support

    Here are more details regarding the TV features: https://fizz.ca/en/faq/how-does-fizz-tv-app-work-and-what-are-its-functions

    Thanks for your kind patience and cooperation.

    Have a lovely rest of the night!

    -Ingrid, Community Moderator 

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