Is there a solution yet for dialling short numbers? (e.g., 311)

SmallEft
SmallEft Posts: 2 ✭✭
edited October 26 in My Mobile

I am in Toronto and I cannot access 311 while using LTE. But if I switch to 3G it works.

In response to a similar post on May 9, 2024 Valentina posted this:

Please note that N11 numbers or telephone short codes, do not work everywhere. While 911 DOES work, other telephone short codes such as 211, 311, 411, 511, 711 and 811 do not. 

We are currently working on this, however until we will find a resolution please dial the long version. More details can be found here: . 

Thanks and have a great one,

-Valentina, Community Moderator https://fizz.ca/en/faq/what-are-details-and-conditions-beta-test-period

Answers

  • Oli 64JKA
    Oli 64JKA Posts: 5,811 ✭✭
    edited October 25

    You should contact the support they will probably be able to help you.

    https://fizz.ca/en/support

  • G225 code IRSGE
    G225 code IRSGE Posts: 3,378 ✭✭

    Hi contact Fizz and explain this problem and where are you. Contact us | Fizz or send private message to @Whizz

  • SmallEft
    SmallEft Posts: 2 ✭✭

    I actually have a ticket open about this and the team has been “working on it” for two weeks. But I thought I’d try tapping into the Forums to see if someone here might have an answer.

  • Whizz
    Whizz Posts: 23,027 admin

    Hello SmallEft,
    I'm sorry to hear about the situation.
    I have contacted you privately on your email to give you an update for the situation.
    I will close the thread from now until we have more updates.
    Thank you all for the shared information. 
    -Mihai, Community Moderator

This discussion has been closed.

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