I order simcard at 29 September. But not get it yet. I want to know what happened.

Lily0628 · October 8

Not get order simcard

Mark123_2024 · October 8

You should contact the support team to get your money back. Buy a new one directly from the store after that.

Mike RZMAX · October 8

Contact support

https://fizz.ca/en/support

Oli 64JKA · October 8

Normaly it should take 3 to 5 days we are only user's here you might want to contact support.

Step_WYQMY · October 8

Message directly to @Whizz be sure he will help you

kaitokun · October 8

You should contact support. When i joined, it took less than 5 days.

BradDoell · October 8

Good morning @Lily0628

Here is the FAQ on the topic. See the bottom of point #1 for instructions on how to,check the status of delivery.

https://fizz.ca/en/faq/when-will-my-fizz-package-be-delivered

Cheers,

Brad

Ramialvin12 · October 12

Contact support..easy to solve

Whizz · October 13

Hello @Lily0628 ,
We are sorry to hear about the situation encountered with your SIM card delivery.

By verifying your account we were able to see that the order appears as completed.

Normally, the delivery takes from 2 to 5 business days therefore, as you did not receive it, we can offer you a refund for it or send you a new one for free.

Here are more details regarding the subject: https://fizz.ca/en/faq/when-will-my-fizz-package-be-delivered

In order to receive the best solution, please continue the discussion with the customer service agents.

Have a great day.
-Lavinia, Community Moderator

I order simcard at 29 September. But not get it yet. I want to know what happened.

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