I order simcard at 29 September. But not get it yet. I want to know what happened.
Answers
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You should contact the support team to get your money back. Buy a new one directly from the store after that.
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Contact support
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Normaly it should take 3 to 5 days we are only user's here you might want to contact support.
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Message directly to @Whizz be sure he will help you
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You should contact support. When i joined, it took less than 5 days.
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Good morning @Lily0628
Here is the FAQ on the topic. See the bottom of point #1 for instructions on how to,check the status of delivery.
When will my Fizz package be delivered?Cheers,
Brad
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Contact support..easy to solve
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Hello @Lily0628 ,
We are sorry to hear about the situation encountered with your SIM card delivery.By verifying your account we were able to see that the order appears as completed.
Normally, the delivery takes from 2 to 5 business days therefore, as you did not receive it, we can offer you a refund for it or send you a new one for free.
Here are more details regarding the subject:
When will my Fizz package be delivered?In order to receive the best solution, please continue the discussion with the customer service agents.
Have a great day.
-Lavinia, Community Moderator0
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