I'm writing this because for a few months now my internet has been randomly stopping a few times a day for either a few minutes or 30 minutes sometimes. Just today, as I'm writing this, it's the fourth time. We tried restarting the modem and the router but nothing seems to work. We work from home and it's been really inconvenient to see our WiFi stop randomly.
Thank you for your help.
Hi, ask to check your signals by Fizz. If they are abnormal, a technician will make an appointment with you.
Contact Fizz here:
Contact us | Fizz or private message to. @Whizz
contact support and get them to verify your connection
You should contact the support team because we are just users like you and we can not help you in this process.
Hello Constancelt
Following my verification, the signals of your modem are not in optimal parameters. Could you please verify if the cables show any sign of damage? Also, please restart your modem by unplugging its power cable, leave it until all the lights are off, allow it 10 more seconds, then plug it back in a different electrical outlet if possible, not a bar or an extender.
More details regarding internet issues can be found here https://fizz.ca/en/faq/my-internet-service-not-working-what-do-i-do
If the issue persists, please contact us directly https://fizz.ca/en/support
Have a great night!
-Ingrid, Community Moderator
