Unable to modify my mobile package

yannx_812
yannx_812 Posts: 4 ✭✭
edited September 24 in My Mobile
I tried to modify my monthly mobile traffic package in order to lower my monthly fee, but when selecting a smaller data traffic package, the page is completely unresponsive and I can't go to the next step, very bad design!

Best Answer

  • G225 code IRSGE
    G225 code IRSGE Posts: 3,974 ✭✭
    Answer ✓

    Hi, load page with private mode with Firefox or chrome. InPrivate with Edge.

Answers

  • Drividor
    Drividor Posts: 752 ✭✭

    Try to load the page in desktop mode, sometimes it work better!

  • wenhan
    wenhan Posts: 1,306 ✭✭

    Does the price change when you adjust or you cant make any adjustment at all?

  • kaitokun
    kaitokun Posts: 1,353 ✭✭

    Try using a desktop. The website seems more responsive to me on a desktop. Also try different browsers if you haven't already.

  • yannx_812
    yannx_812 Posts: 4 ✭✭
    thanks for your help，but it still not work well :(
  • Whizz
    Whizz Posts: 23,485 admin

    Hello yannx_812 

    Please clear your cookies & cache, then try again in an incognito window by accessing your Fizz account -> My plans -> Manage my plan -> Change my plan. Keep in mind that any change has to be done at least 5 days before the end of cycle date and it will take effect starting with the new payment cycle. More details can be found here https://fizz.ca/en/faq/how-do-i-change-my-mobile-plan

    If the issue still persists, please contact us directly https://fizz.ca/en/support

    Have a great day.

    -Ingrid, Community Moderator 

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