Skip to content

    • Unable to modify my mobile package

    Posts: 4 ✭✭
    edited September 2024 in My Mobile
    I tried to modify my monthly mobile traffic package in order to lower my monthly fee, but when selecting a smaller data traffic package, the page is completely unresponsive and I can't go to the next step, very bad design!

    Welcome!

    It looks like you're new here. Sign in or register to get started.
    Sign In

    Best Answer

    Answers

    • Posts: 792 ✭✭

      Try to load the page in desktop mode, sometimes it work better!

    • Posts: 1,830 ✭✭

      Does the price change when you adjust or you cant make any adjustment at all?

    • Posts: 1,740 ✭✭

      Try using a desktop. The website seems more responsive to me on a desktop. Also try different browsers if you haven't already.

    • Posts: 4 ✭✭
      thanks for your help，but it still not work well :(
    • Posts: 24,728 admin

      Hello yannx_812 

      Please clear your cookies & cache, then try again in an incognito window by accessing your Fizz account -> My plans -> Manage my plan -> Change my plan. Keep in mind that any change has to be done at least 5 days before the end of cycle date and it will take effect starting with the new payment cycle. More details can be found here https://fizz.ca/en/faq/how-do-i-change-my-mobile-plan

      If the issue still persists, please contact us directly https://fizz.ca/en/support

      Have a great day.

      -Ingrid, Community Moderator 

    This discussion has been closed.

    Welcome!

    It looks like you're new here. Sign in or register to get started.
    Sign In

    Quick Links

    Categories