Unable to modify my mobile package
Best Answer
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Hi, load page with private mode with Firefox or chrome. InPrivate with Edge.
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Answers
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Try to load the page in desktop mode, sometimes it work better!
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Does the price change when you adjust or you cant make any adjustment at all?
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Try using a desktop. The website seems more responsive to me on a desktop. Also try different browsers if you haven't already.
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thanks for your help，but it still not work well
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Hello yannx_812
Please clear your cookies & cache, then try again in an incognito window by accessing your Fizz account -> My plans -> Manage my plan -> Change my plan. Keep in mind that any change has to be done at least 5 days before the end of cycle date and it will take effect starting with the new payment cycle. More details can be found here https://fizz.ca/en/faq/how-do-i-change-my-mobile-plan
If the issue still persists, please contact us directly https://fizz.ca/en/support
Have a great day.
-Ingrid, Community Moderator
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