Missing "reactivate" button
Anyone else seen the same thing and have any idea why??? Thanks!
Answers
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Hi @bazie
Yesterday Fizz made a huge update, try to use a different browser and/or clear your cache to see if this helps.
You can always contact the support, , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.
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contact support to get them to help
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If you ported out your number, you can not just "reactivate" it back. Reactivate only works when you unsubscribed (not ported out) from Fizz and your number is not assigned to anyone yet.
If you want to port it in back to Fizz, please follow this guide:
https://fizz.ca/en/faq/activation-how-do-i-transfer-my-current-phone-number-to-fizz
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> @elena code xzi4t said:
> Yesterday Fizz made a huge update, try to use a different browser and/or clear your cache to see if this helps.
thanks for your response! unfortunately, the my plans page looks the same and still missing the button, nor in the "Manage my plan" page
> @Andrei_ref_R7VK1 said:
> If you ported out your number, you can not just "reactivate" it back. Reactivate only works when you unsubscribed (not ported out) from Fizz and your number is not assigned to anyone yet.
oh, this seems inconsistent with the reactivate FAQ article:
> If you transferred it to another provider when you deactivated your Fizz mobile plan, you can choose to transfer it back.
that suggests you should be able to reactivate regardless.
the FAQ that you linked is for activating a new plan.
thanks!
I'll contact support if i have to but I'm curious if anyone else had already had the same issue and dealt with it already.0 -
if you ported your number then your number is now with your new service provider. Fizz wont be able to access it. thats why the previous comment linked you to activating a new plan.
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FAQ correctly indicates that you need to transfer it back
You can reuse your Fizz phone number. If you transferred it to another provider when you deactivated your Fizz mobile plan, you can choose to transfer it back.
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I don't get it, it seems that you ported out the number. If this is the case, it is useless to have a reactivation button
- the number is managed by another provider/plan
- reactivate a plan without a number is useless since you will have a new number and a price with be the one at the reactivation. In this case, the procedure is to recreate a new plan with a new number.
- The reactivation can be used within 60 days if the number was not ported out
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Agree.
So there are 2 options:
- Port your current number back to Fizz.
- Create a new plan with a new number.
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> @Andrei_ref_R7VK1 said:
> FAQ correctly indicates that you need to transfer it back
correct, it says you can choose to transfer it back as part of the reactivation process, which suggests that the reactivation process should be available in the first place. but it isn't there. that's where the confusion is.
> @elena code xzi4t said:
> The reactivation can be used within 60 days if the number was not ported out
but that's not what the FAQ says. it says you can reactivate, and within the reactivation instructions it says if you ported your number out you can port it back. it doesn't say you can only reactivate if you did not port it out.
anyway, thanks for both your efforts!0
