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    • Stuck on Fizz-EXT --resolved

    Posts: 33 ✭✭
    edited September 2024 in My Mobile

    A while back I posted about my pixel 7 being stuck on Fizz-EXT, as if I was a new customer for 2 months. Well after many attempts with customer service agents amd the trouble tickets, I resolved the issue myself by swapping out sim cards. As soon as the sim swap was completed with an agent I had Fizz network. With the option to select Fizz-EXT

    This shows that the agents don't have much insight or capability to do much.

    I am really disappointed that I had to figure this out on my own.

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    Best Answer

    • Posts: 33 ✭✭
      edited September 2024 Answer ✓

      If You are in the primary subscription area. You should have fizz Network if you are in the secondary subscription area. You might be on Fizz-EXT all the time. So be mindful of that and that's absolutely no problem. It's part of the way Fizz is set up it seems. I've learned a lot over these last few months

      Check out this app it Will allow you to see where the towers are and you can see where Freedom mobile has coverage in Ontario and that's where you should have Fizz :

      Site faviconTowerLocator Canada - Apps on Google Play

    Answers

    • Posts: 7,729 ✭✭

      Sorry you had a bad experiense with the customer support. Thanks for letting us how how to fix it!

    • Posts: 4,036 ✭✭

      Stuck on Fizz-EXT --resolved

      Fredweet

      Thanks for the info.

    • Posts: 44 ✭✭

      Hi BeakBird :) I am having the same issue, did you replace the sim card, or just remove and replace the same card in the phone and it resolved the issue? Thank you :)

    • Posts: 44 ✭✭

      Sorry, BeakBird, just realized you did not post the problem :)but responded to it.

    • Posts: 44 ✭✭

      HI Fredweet :) Did you swap out the sim card for a new card to fix your Fizz-EXT issue or just remove and replace the same card? Thank you :)

    • Posts: 5,899 ✭✭
      edited September 2024

      Thanks for A trick!

    • Posts: 326 ✭✭

      Good morning @Fredweet

      I am also on EXT all the time.

      As @oldskool asked, did you swap out with a new SIM card or just remove and replace the same one?

    • Posts: 33 ✭✭

      I'm in the northern strip of Niagara region (Ontario).

      a full coverage area for Freedom mobile, which is the towers Fizz uses in my area predominantly with Rogers being the Fizz EXT.

      So customer service recommended me remove my SIM card and put it back in .... did nothing. They recommended me wait 3 days and restart my phone. Well I've done that for 2 months. They said they're looking into it. I even used a different phone for a week that didn't help. I was in the US for 4 days coming back. That didn't make a difference. I went to Sault Ste Marie for 4 days... No change. I've also put my phone on airplane mode for a while and back to service and that didn't help. So I took matters into my own hands and purchased a new SIM card and had customer service swap the SIM card over for me and that ..…. immediately solved it

      Hope that helps. I'm not sure if it will work for everybody but it did for me.

    • Posts: 326 ✭✭
      edited September 2024
      Fredweet

      Thank you for the update. Appreciate it.

      It is curious. I am in Winnipeg, no towers identifying as Freedom (or Fizz or Videotron).

      I haven’t had any troubles at all on EXT and will go back to not thinking about it LOL!

      Cheers,

      Brad

    • Posts: 44 ✭✭

      Hello@Fredweet! Thank you for your extensive reply. I am in southern Ontario and will check out your TowerLocator link. Have an amazing day!

    • Posts: 33 ✭✭
      edited September 2024

      Calgary has freedom towers. Quite a few of them. For instance, 3 at the Calgary airport :) @BradDoell

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