Mobile plan outside Quebec

kingTheod
kingTheod Posts: 207 ✭✭
edited August 30 in Your Fizz Account

Hi everybody

my current plan is set for Quebec ONLY.

I'm currently in Ontario an obviously i cannot make/receive any calls, send/receive any sms or use my paid data plan.

Questions :

1/ what should i do to be able to use my data and make/receive calls/sms ?

2/ in my manage service, i do have available add-ons for data and calls. so adding those addons will let me make regular calls ? surf the web with data ?

I also see Wallet, but i dont think this setting may cover my need ?

Thx for your assistance and guidance !

Best Answer

  • elena code xzi4t
    elena code xzi4t Posts: 8,351 ✭✭
    edited August 28 Answer ✓
    1. Modify your plan, but note that you cannot do so within 4.5 days of the next billing cycle. Any modifications will take effect only in the next billing cycle.
    2. Yes, you will need to buy a travel add-on for each service, including calls, data, and SMS if you need to send messages (incoming SMS are free)

Answers

  • kingTheod
    kingTheod Posts: 207 ✭✭

    hello elena,

    plan to stay in ontario for short term only (ie less than 2 weeks) and my billing cycle has already happened.

    so changing my data plan is not an option for me.

    questions :

    with my current quebec-wide plan, am i able to benefit those addons (sms, data) in Ontario ?

    Note: just edited my poste with extra infos)

    any idea elena what are my options ?

    thx !

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 8,073 ✭✭
    edited August 28

    If you choose Travel add-on for Canada then you should be good to go. Or as you have already mentioned, you can pay as you go with the Wallet.

  • kingTheod
    kingTheod Posts: 207 ✭✭
    edited August 29

    as you suggested, wallet actually adds data ou minutes to my plan. but it seems useless in my case since my plan is quebec-wide only, so it may not work,

    addons could be do the job but for some reasons, it's all grey-out for me ! (bug ou impossible in my case ?)

    thx

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 8,073 ✭✭

    Not sure why it is greyed out for you. Maybe contact support?

    Wallet can be used as follows

  • kingTheod
    kingTheod Posts: 207 ✭✭

    thx Andrei

    i can select Travel options and have the opportunity to either chose Travel addons or pay as you go.

    let s try this.

    thx

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