What is the typical wait time to hear a response from a support ticket?
Asking because I haven't heard a thing for over 2 days now.
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couples of days, you should receive an answer soon
You can always contact the support again to see if they have more information
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I've tried contacting support (via website chat and Facebook Messenger). Been waiting over 30 minutes for any response that isn't a bot.
I suppose the lacklustre support is why Fizz is so cheap. 😐️
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I agree, sometimes the support is difficult to reach
the @Whizz can give you more informations
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For some reason the website support doesn't even have a "you are XXXX in the queue" so I have no idea if I am wasting my time.
Super disappointed in Fizz's support and most likely won't be moving my other two numbers over to it. 😕
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Hello @ericskilling ,
Thank you for sharing your experience.
We are sorry to hear about the long waiting time, however, we have had a lot of contacts recently, and our customer service representatives are doing their best to get back to you as soon as possible.
I just verified the status of your ticket, and I can confirm that the technical team is still working on it, hence why there are no updates yet. Rest assured, we take all our customer's requests seriously, and as soon as we have a response, we will get back to you via email with all the updates.
Feel free to reach back to us privately if you want more information.
Have a good one!
-Sergiu, Community Moderator0
