Why, every day i have almost daily internet disconnects?
Why when I had only 200 mb the connection speed was stable and I never had any problems, Not long time ago I`ve changed the tariff to 400 mb and since then there are constant daily disconnections. It is terribly annoying when I work I need a technician or specialist to check the cause. How to find a service when a specialist does a check?
Answers
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use the chat button here to contact support. have them make access your issue and file a ticket if needed.
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Why when I had only 200 mb the connection speed was stable and I never had any problems, Not long time ago I`ve changed the tariff to 400 mb and since then there are constant daily disconnections. It is terribly annoying when I work I need a technician or specialist to check the cause. How to find a service when a specialist does a check?
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Me ! I have the same problem! And i talked with customer service already a hundreed times! Usually they do some manupulations with my modem but distantly !I can tell y nothing change since then. I contact them usually via Facebook massenger! be patiant because it tooks haph of day to talk with them!Good luck!
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Hello Rustem,
We are sorry to hear about the situation encountered with your internet services.
After making the necessary verifications into our tools, we noticed that you were able to discuss with the customer service agents regarding this matter and they were able to assist you.
Due to the fact that your modem signals are out of norms, they placed for you an appointment with a technician on August 19th, in order for him to verify directly from your place what exactly is happening with your internet and to fix this.
Here are more details regarding the subject: https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address
Your understanding is highly appreciated.
Have a great day.
-Lavinia, Community Moderator0
