The tech support hasn't answered me for an hour

Bunnylou · August 15

I'm trying to contact an agent about sensitive plan info and I have asked Rob to connect me.

It's been an hour and there's been no responses. I am unable to close and re-open the chat nor is it telling me my spot in the queue. I need to speak to an agent asap.

BradDoell · August 15

Hi @Bunnylou

Have you tried contacting them here? Be sure to scroll to the bottom of the page and press on the green chat bubble (don’t press on “issue specific to your account”

https://fizz.ca/en/support?_gl=1zslevn_gcl_auMTA5MjkyMzQ5NS4xNzIxODI2Njk5_gaODg1OTc2NTExLjE3MTQwNTAzMTE._ga_J34MDEW0ZM*MTcyMzczODk0OC4xNjIuMS4xNzIzNzM5MTUwLjkuMC4xMjYwMDMzMDI.

I have tagged @Whizz - sometimes this helps getting attention.

Cheers,

Brad

Bunnylou · August 15

I tried. It opened the chat, but there isn't any response and I can't close it to try again. I think something is bugged with the chat.

propea · August 15

Next thing you can do is to close the chat window and start a new conversation with a new agent. Hope that helps

Bunnylou · August 15

I was answered. I believe it might be that it's busy today. Thank you.

The tech support hasn't answered me for an hour

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