Wifi down for nearly 12hrs

Hello Kellenandrew_89  ,

Sorry to hear about the issue.

We verified your modem`s signals and it appears that it`s online.

My first suggestion would be to unplug the modem for about 15 seconds then plugging it in, as the WiFi feature might have been disabled ( try to check if you have a connection on Ethernet cable in the meantime ).

If you do have a connection on Ethernet, please access the modem interface and check that the WiFi feature is not disabled.

On the last note, if nothing helps, factory reset the modem by following the details found here : https://fizz.ca/en/faq/my-internet-service-not-working-what-do-i-do and redo the installation steps and check if the connection is working.

Last but not least, if you still have issues -reach our customer service on chat for further investigations.

Thank you for your understanding.
Have a good one,
Raul, Community Moderator