Texts for missed calls when they leave voicemail

KevT
KevT Posts: 4 ✭
edited August 17 in My Mobile
I don't understand why I get a text form Fizz when someone leaves me a voicemail - I can see they've left me a voicemail because my phone tells me. i don't need a text telling me too. I don't see where/how to stop this......

Answers

  • wenhan
    wenhan Posts: 1,314 ✭✭
    edited October 1

    a lot of other companies also does this. when i was with another provider i received these kinds of text too.

  • BradDoell
    BradDoell Posts: 219 ✭✭
    edited August 11

    Good morning @KevT

    There may be a solution to this, the process depends on which phone OS you have.

    https://fizz.ca/en/faq/whats-visual-voicemail-and-how-does-it-work

    For android, the steps are detailed in the below link.

    “Download and install the app Fizz | Visual voicemail on your phone. The activation steps are simple, and you will have a few permissions to give like allowing texts and the synchronization of your contacts. These permissions are necessary if you want to take full advantage of the Visual voicemail features.”

    For iPhones, the solution may be here:

    https://support.apple.com/en-ca/guide/iphone/iph3c99490e/ios

    Hope this helps. Please update with a followup post :-)

  • KevT
    KevT Posts: 4 ✭
    edited October 1

    seems redundant though. I get the text on the same phone that I get the voicemail on.
    I never got this when I was with another provider.

  • KevT
    KevT Posts: 4 ✭
    iPhone 12 Pro Max. I’ve reviewed the visualvoicemail settings and nothing mentions a text anywhere as it’s totally redundant. I’m just going to block texts from fizz I guess.
  • Whizz
    Whizz Posts: 23,499 admin

    Hello KevT ,
    Thank you for your post.
    We are sorry to hear that you wish to block the texts notifying you about the voicemail.
    As it was already suggested by the other users, try to see if in your phone settings there is an option to block the notifications.
    For the moment, at Fizz, those are sending automatically therefore we are not offering an option for blocking them.

    Here are more details regarding the subject: https://fizz.ca/en/faq/how-do-i-set-up-my-voicemail 
    Your understanding is highly appreciated.
    Have a great day.
    -Lavinia, Community Moderator 

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