Internet isn't working, and "Chat with an agent" button doesn't work...
My internet hasn't been working since the power came back on last night. Another user mentioned doing a chat with Fizz and they were able to fix their internet, but when I click the "Chat with an Agent" button, nothing happens. I've tried 3 different devices, and 3 different browsers, and it doesn't work on any of them.
I've asked to speak to an agent through a Facebook Messenger chat, but that will take a while… Does anyone have any tips on how to get their official chat to work? 🤔
Best Answer
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I just tried and it's working fine
Try it out in incognito mode or another browser maybe 🤔.
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Answers
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Hmmm that's good to know that it's working for you! But really odd…
I've tried on 2 laptops, my phone, 4 different browsers. And it won't work on any of them. Maybe it's because I'm having to hotspot from my phone?? I don't know why that would matter though…
I've been trying for hours now and it's still not working…0 -
As the last resort, you can open a ticket yourself. Go to Settings → Resolve an issue → Submit a complaint
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Hello Nick C. #30735,
We are sorry to hear about the situation encountered with your home internet services.
By looking in your Fizz account, we noticed that you were able to reach the customer service agents using one of the available channels.In case you are having issues with accessing the Live Chat, you can try as well from this link: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do using an incognito window, with cookies and cache memory erased and also with add blockers disabled.
Regarding the internet services, due to the recent outages, your modem was offline for a period, however right now it is online and services should be fully functional.
In case you are having issues, please verify the coaxial outlet, to be well screwed and not damaged in any way.
Also, please change the power socket, by making sure that the modem is plugged directly in the wall socket, without using an extension cord.
Our customer service agents are available at any hour, therefore you can update them in case of need.
Your understanding is highly appreciated.
Have a great day.
-Lavinia, Community Moderator0 -
I’m having the same issue
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I have been off since 7:30 p.m. yesterday (Friday). Not getting any return via Chat. Any ideas out there on the issue? I have gone through all the procedures indicated. The connection light indicator (4th one down on the modem) is completely dark/off. Is it a system failure (wiring disconnect, or something of the sort)?0
