Internet isn't working, and "Chat with an agent" button doesn't work...

Nick C. #30735
Nick C. #30735 Posts: 9 ✭✭
edited August 11 in Internet

My internet hasn't been working since the power came back on last night. Another user mentioned doing a chat with Fizz and they were able to fix their internet, but when I click the "Chat with an Agent" button, nothing happens. I've tried 3 different devices, and 3 different browsers, and it doesn't work on any of them.

I've asked to speak to an agent through a Facebook Messenger chat, but that will take a while… Does anyone have any tips on how to get their official chat to work? 🤔

Best Answer

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 8,073 ✭✭
    Answer ✓

    I just tried and it's working fine

    Screenshot_20240810_130224_Chrome.jpg
    Screenshot_20240810_130417_Chrome.jpg

    Try it out in incognito mode or another browser maybe 🤔.

Answers

  • Nick C. #30735
    Nick C. #30735 Posts: 9 ✭✭
    https://forum.fizz.ca/en/discussion/comment/6886757#Comment_6886757

    Hmmm that's good to know that it's working for you! But really odd…

    I've tried on 2 laptops, my phone, 4 different browsers. And it won't work on any of them. Maybe it's because I'm having to hotspot from my phone?? I don't know why that would matter though…

    I've been trying for hours now and it's still not working…

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 8,073 ✭✭

    As the last resort, you can open a ticket yourself. Go to Settings → Resolve an issue → Submit a complaint

  • Whizz
    Whizz Posts: 22,962 admin

    Hello Nick C. #30735, 
    We are sorry to hear about the situation encountered with your home internet services. 
    By looking in your Fizz account, we noticed that you were able to reach the customer service agents using one of the available channels.

    In case you are having issues with accessing the Live Chat, you can try as well from this link: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do using an incognito window, with cookies and cache memory erased and also with add blockers disabled.
    Regarding the internet services, due to the recent outages, your modem was offline for a period, however right now it is online and services should be fully functional. 
    In case you are having issues, please verify the coaxial outlet, to be well screwed and not damaged in any way.
    Also, please change the power socket, by making sure that the modem is plugged directly in the wall socket, without using an extension cord.
    Our customer service agents are available at any hour, therefore you can update them in case of need. 
    Your understanding is highly appreciated. 
    Have a great day. 
    -Lavinia, Community Moderator 

  • Leanne_h
    Leanne_h Posts: 3 ✭
    I’m having the same issue :(
  • Lost_in_space
    Lost_in_space Posts: 4 ✭
    I have been off since 7:30 p.m. yesterday (Friday). Not getting any return via Chat. Any ideas out there on the issue? I have gone through all the procedures indicated. The connection light indicator (4th one down on the modem) is completely dark/off. Is it a system failure (wiring disconnect, or something of the sort)?
This discussion has been closed.

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