Internet Not working as is supposed to

victor P. #24677
victor P. #24677 Posts: 28 ✭✭
edited August 11 in Internet

I know yesterday was a major failure because of the weather but my question is that anyone else have problems with the speed ?
I’m paying for 400mb but I get only around 100mb more or less. I will wait to see in the next day if is going to be solved but I want your opinion in the meantime

Answers

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 8,139 ✭✭
    edited August 10

    Mine is ok.

    Screenshot_20240810_125449_Speedtest.jpg

  • BeakBird
    BeakBird Posts: 3,597 ✭✭
    https://forum.fizz.ca/en/discussion/2653502/internet-not-working-as-is-supposed-to

    I think that with all the outages traffic on the network is probably being rerouted to maintain connectivity so this could be the cause of less available bandwidth for some areas.

  • Aluxes
    Aluxes Posts: 4 ✭
    Had internet all day (aug 10th) but modem suddenly went offline.
  • Whizz
    Whizz Posts: 23,079 admin

    Hello victor P. #24677,
    Thank you for your post.

    We are sorry to hear about the situation encountered with your home internet speed.

    By looking at your modem signals, we noticed that everything seems to be in order now.

    Your modem was indeed offline for a period during the outages however since then, your signals appears to be in order.

    In case you are having issues with your internet speed, please verify the coaxial cable to be well screwed and not damaged in any way.
    Also, try to plug your modem in a different power socket, making sure it is plugged directly to the wall, without using an extension cord.

    In this process, leave the modem unplugged for 30 seconds in order to make a restart. 
    Here you can see the process:  https://youtu.be/FUup6jfIvGA

    You can also reach our customer services agents, as they are available at any hour in order for them to assist you. 
    For that, you can use this link: https://fizz.ca/en/support 
    Have a great day. 
    -Lavinia, Community Moderator 

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