Internet Down. No sync
Answers
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Chateauguay area
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Taking into account the yesterday's storm, I am not surprised that there are multiple power/Internet outages.
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Possibly caused by electrical failure !
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My internet also hasn't been working since the power outage. Downstream light just blinks and unplugging/plugging it in doesn't help.
Odd that Fizz is saying there are no known service failures right now when this seems to have affected a few people..0 -
I chatted with them and they dispatched a tech…20 mins later it was up and running.
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@bm133390 oh good to know! I've been trying to chat with them, but can't get the chat to work….
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Replied to you in a different thread, try in incognito mode or in another browser.
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Hello bm133390,
Thank you for your port.We are glad to hear that the situation encountered with your internet services is fixed now.
Due to the recent outages, in some areas maintenances, works were required in order to restore the internet connection.
By looking into your connection details, we can see that indeed, your modem is online now and signals are optimal.
In case you will encounter any issues, you can restart again your modem and reach back the customer services agents.To restart the modem, you can unplug the power cable for minimum 30 seconds.
After that, please plug the modem back on into the electrical outlet and expect about 3 minutes for the device to fully reconnect to the network.
Here you can see exactly the process: https://youtu.be/FUup6jfIvGA
The waiting time can be higher than expected due to the high number of requests however our customer services are working constantly.
Your understanding is highly appreciated.
Have a great day.
-Lavinia, Community Moderator0 -
Ok ok ok thank you my fizzend0
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Try unplug router and modem then you win
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In the same boat - no connection, no chat response. Since 7:30 p.m. yesterday (Friday) . In the Mile-End, MTL.0
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Mine has been down all morning too and chat won’t connect me to a rep…..0
