Add a TV plan to basit Fizz TV

Rolara
Rolara Posts: 4 ✭✭
edited August 7 in TV
I When at to screen 2 :

Select the address that will be associated with your TV service.

i get the message :

According to our records, you're already enjoying our TV service at this address.

And it doesn't let me go further. - on both the android app and Win PC.

Any idea how to get past the address screen?

Thanks

Answers

  • Rolara
    Rolara Posts: 4 ✭✭
    I go to the TV service page and I click on : Add channel
    When at screen 2 : the message is: Select the address that will be associated with your TV service.
    a POP up message come up : According to our records, you're already enjoying our TV service at this address.

    And it doesn't let me go further. - Both on Android app and Win PC.

    Any idea how to get past the address screen?

    Thanks

  • BeakBird
    BeakBird Posts: 3,654 ✭✭

    Are you trying to add a second TV plan to your account?

  • Philip B. #533
    Philip B. #533 Posts: 9 ✭✭

    How are the plan prices?

  • Whizz
    Whizz Posts: 23,486 admin

    Hello @Rolara ,
    Thank you for your post.

    After making the necessary verification into our tools, we noticed that you are already having an active Fizz TV plan therefore this is why you are having that error message.

    In accordance with the details visible here: https://fizz.ca/en/faq/how-do-i-subscribe-fizz-tv-beta only one TV plan is allowed per account.
    Your understanding is highly appreciated.

    Have a great day.
    -Lavinia, Community Moderator

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