Android TV: Fizz TV app asks for activation daily
For some reason, the Fizz TV app keeps prompting to activate the account whenever I turn the TV on lately. This is occurring almost once a day since last Friday. For example, I'm watching a program in the morning, then turn the TV off. A couple of hours later, it looks like it's trying to resume that last program for a split second, then asks for an account activation.
Other symptoms before the activation prompt: the guide is out of sync (like displaying the schedules of the day before).
TV: Hisense U68KM
Best Answer
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Hi @TonyRama
Can you try to see if you clear the cache and the data of the application from your TV (it should be in Settings > Apps, select the app, then select Clear data and after cache)
Are you using some a VPN or special DNS?
Do you have internet problem? If you are in wifi are you losing the signal for example?
You can always contact the support, , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.
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Answers
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Thank you for your response. I will try clearing the data and cache, but we'll have to wait for the next couple of days to see if it happens again.
No internet problems. VPN, DNS: pi-hole.
I've been logged in consistently for months now in other apps like Netflix, YouTube, Tubi.
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Hello TonyRama
Could you please make sure that the app is updated and that you are connected to internet? Also, deactivate the VPN if you are using one and if the issue persists, please reinstall the app and try again. More details regarding this issue can be seen here https://fizz.ca/en/faq/troubleshooting-i-cant-access-my-fizz-tv-content-what-do-i-do
If the issue still occurs after the manipulations above, please contact us directly https://fizz.ca/en/support
Thanks for your understanding and patience!
Have a good rest,
-Ingrid, Community Moderator
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