I have been trying to change my plan for the last few weeks without lock. I sent a letter, talked on chat a few times and at the end sent a complaint. Nothing, none, zero. They just ignore me and I still have the same plan. π. Currently waiting for more than an hour for someone to chat ..πͺ
No more to add to this β¦ wait few more days and close my account.
I'm extremely sorry to hear this... you can actually change your plan in your account! Press the logo Next to "OVERVIEW β‘οΈ"that's your PLANS and click "Manage my plan" and change the plan that you want and it will change for the next monthly cycle. If not the chat is extremely slow but still doable early in the morning around 8-9AM you can get to someone as little as 15 minutes! Hope that helps you a bit
I'm really sorry to hear about your experience. It might be helpful to discuss it with Fizz support in the morning hour.
They typically take the formal complaints pretty seriously, if you just sent the complaint their FAQ says it will be escalated and you'll receive a reply in 48 hours.
Sorry for the inconvenience. Hope they will solve your problem soon.
Hello,
Try to reach customer service on Live chat,available 24/7 : https://fizz.ca/en/support as they sometimes need a few extra details to possibly escalate a ticket to address your situation.
Or open a ticket yourself:
You can change your plan directly in your account on Fizz.ca.
Remember when you like what you see, click Save Changes.
Changes will go live come your next payment cycle.
Did you change your plan?
Hello Irena,
Thank you for your post.
I am sorry to hear about the situation encountered with your plan change.
After making the necessary verifications into my tools, I was able to see that, a ticket was created for this matter and the technical team informed us that from their side, everything appears to be correct.
Since then, there was no reply from your part on the emails sent as the customer service agents, asked for your update in order to see if the situation was fixed.
I kindly suggest you to try again to change it by accessing My plans- Manage plan- Change plan from a different browser, even incognito browser to see if you will succeed.
Here are more details: https://fizz.ca/en/faq/how-do-i-change-my-mobile-plan
After testing, if the issue persist, contact our customer service agents, in order for them to assist you further.
The waiting time can be higher than expected due to the high number of contacts from this period.
Your understanding is highly appreciated.
Have a great day.
-Lavinia, Community Moderator
