Internet is down this morning
Best Answer
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There is no electricity in some areas in South Shore. I guess it's because of that.
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Answers
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Indeed, there is a major power outage, check it out here
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I'm hearing that there's a big outage down there. I'm seeing similar posts on other forums.
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Power outage was restored by 6 PM.
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Its back now.
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Fully functional
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All good now!
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Hello sacha P. ,
Sorry to hear about the issue.
It appears that yes, there`s a maintenance on the network grid in your area due to the recent Hydro Quebec outage.
While the service should be back up and running on your side, since the maintenance is still ongoing you might still encounter a few disconnections here and there so I suggest rebooting your modem every few hours if you have no connection.
A bit more steps can be found here also : https://fizz.ca/en/faq/my-internet-service-not-working-what-do-i-do
Thank you for your understanding.
Have a good one,
Raul, Community Moderator1 -
Sorry to hijack the conversation but everytime I try and post in the forum my posts do not show up. I got a modem dropped off yesterday and it shows all the lights that indicate it is working properly but when I connect to it it says no internet. When I finally got a human response via my support ticket they said there is are no outages and to try plugging the modem into a different plug and checking the coax cable. The coax cable was checked by the technician and verified that it works. I also have tried multiple plugs. Is there any solution that anyone knows of because the blue lights on the modem mean it should be connected to the internet. I have already tried factory resetting multiple times and tried multiple different proposed solutions I've found online but nothing works. The support team is not getting back to me and this is my attempt in desperation to find an answer.1
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Did anyone get his internet back? It's still out for me although everyone around me have got it back2
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A big company like Fizz doesn't have some special connection with hydro-Quebec or has generators? I mean, their servers are just connected in a standard wall socket?! That's why I find it surprising that the internet shortage is related to last night's incident.2
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Yep. South shore Montreal, no internet after the blackout.0
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> @Mark123_2024 said:
> There is no electricity in some areas in South Shore. I guess it's because of that.
I have electricity in Greenfield Park but internet is down. Spoke to support they said they’re working on it but no ETA. My post on the subject doesn’t seem to have been approved.
Meanwhile a neighbour nearby has Vidéotron and their internet works fine.1 -
Same here. No internet since the last 4 hours and support is nowhere to be found. Being Sunday, it's probably 1 person for thousands of clients.1
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Same here. South shore of Montreal, no internet since very early this morning. Rebooted cable modem ... does not come online. The uplink light keeps blinking.1
