Internet down
since the time power outage has been resolved in Brossard, my fizz internet is down.
I only see downstream flashing, I might have rebooted modem 3-4 times but still nothing
Tried contacting support on messenger and WhatsApp, no human connection acquired (maybe due to Sunday)
posting here as my last option.
Hoping for some answers
-Nikhita
Best Answer
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Hello,
They must be very busy today, indeed!
You can consider resetting your Wi-Fi modem to its factory settings
IMPORTANT: This will reset any changes that have been made to your Wi-Fi modem settings to date. You may also need to reconfigure your devices’ Wi-Fi settings (network name, password, etc.).Using a small, sharp object, press the modem’s reset button for 10 seconds.
Once your modem has restarted ( after about 15 minutes ), follow the same instructions you used when you initially installed it.
Reminder: The default username (Default Wi-Fi network) and password (Default key) for your Wi-Fi network are written on a sticker on the back of your Wi-Fi modem.
Try manually selecting different Wi-Fi channels on your modem:
A series of channels are available on each frequency (2.4 and 5 GHz) of your Wi-Fi modem. Interference can have an impact on these channels.
Manually changing the channels used for your Wi-Fi connection can improve your modem’s signal. ...
Choose a channel that’s far from the one your modem currently uses, and test it for a few days to see whether things improve or not. Ex. Go from channel 6 to 11. Or, from channel 6 to 1:Option 1: With the Fizz Wi-Fi app.
1. Once in the app, choose My Wi-Fi.
2. Select your Wi-Fi network.
3. Select Advanced settings.
4. You’ll see Wi-Fi 2.4 and Wi-Fi 5. Select a different channel for each frequencyOption 2: With a browser.
1. Connect to your Wi-Fi network.
2. Open the browser on any device, and enter the address 192.168.0.1
3. Log in using these credentials:Username: cusadmin
Password: (Enter your password, the one you chose when you initially configured your network)4. In the green bar, select Wireless.
5. Then select:Basic settings
5 GHz and/or 2.4 GHz
Wireless channel
6. Select a different channel.If in doubt you can always consult with the customer support: https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it#6
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Answers
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Same situation as you.
My friend live in Delson and Internet has been down yesterday night but reconnect in afternoon today.
Don't let this post down until we get the Internet works again
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Looks like the status service is up and running… still contacting support remains a priority!
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Hello,
Try to survey, the "@" light on your modem periodically, and if it is lit up and stable, it means that your connection has been restored, and you will need to restart the modem by disconnecting the power cable from the back for 30 seconds and plugging it back in. 🤞
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Is it still down?
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just rebooted this morning and it’s still all good.
thank you everyone0 -
That's good news. 🤞
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Hello Mystic ,
Sorry to hear about the issue.
Basically there was a situation with a power outage on Hydro Quebec`s side and it took a bit longer for the network hubs to regain power also.
So even if you had electricity the network hubs that were powered by them did not have the power and that`s why the service was not working.
On another note, I see that the modem is now online and fully up and running.
Restart your modem ( unplug it from the power outlet and plug it back in ) and check if the connection is working.
Reach our customer service : https://fizz.ca/en/support if you still have issues.
Have ae good one,
-Raul, Community Moderator1 -
Same here. It works for a while but I lost internet at around midnight2
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Same. It's still down for me2
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I have the same issue right now. Can't contact a human and no internet. I rebooted everything (devices and router) a couple of times, flushed DNS, I can login in 192.168.0.1 no problem. Just no internet.2
