Moving, chat support can't seem to be able to help. Change my address

Bossy
Bossy Posts: 4 ✭✭
in Internet
I want assistance. Why is the support team is taking so long to reply?
How to communicate directly with the technician?
Service already paid for, but no service

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 9,019 ✭✭

    It seems that they have problems with some new activation

    To contact the support, https://fizz.ca/en/support , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

  • wenhan
    wenhan Posts: 1,298 ✭✭

    in my account → plan there is a place for moving. you should be able to change your address there. unless I'm misunderstanding your question…

  • kaitokun
    kaitokun Posts: 1,348 ✭✭

    Hmm.. so you're saying your internet hasn't been transferred to your new house?

  • Ptardif
    Ptardif Posts: 15 ✭✭

    For sure with the July 1st, They are overloaded with all address transfers and reconnections

  • Bossy
    Bossy Posts: 4 ✭✭
    Fizz is unavailable to get to my new address it seems.
  • Whizz
    Whizz Posts: 23,472 admin

    Hello Bossy  ,

    Sorry to hear about the issue.

    It appears that we need to check if the new moving address is eligible in our system ( if it`s provisioned, if we can provision it if it`s not provisioned and such ) , so the whole process can take quite a bit, as this is also a very busy period since many clients want to move their services.

    As soon as updates will be given, we will reach you back on e-mail.

    Thank you for your understanding.
    Have a good one,
    -Raul, Community Moderator

  • herbertclark
    herbertclark Posts: 2 ✭
    Thank you. It is very important for me

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