Moving, chat support can't seem to be able to help. Change my address
Answers
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It seems that they have problems with some new activation
To contact the support,
Contact us, and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.0 -
in my account → plan there is a place for moving. you should be able to change your address there. unless I'm misunderstanding your question…
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Hmm.. so you're saying your internet hasn't been transferred to your new house?
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For sure with the July 1st, They are overloaded with all address transfers and reconnections
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Fizz is unavailable to get to my new address it seems.0
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Hello Bossy ,
Sorry to hear about the issue.
It appears that we need to check if the new moving address is eligible in our system ( if it`s provisioned, if we can provision it if it`s not provisioned and such ) , so the whole process can take quite a bit, as this is also a very busy period since many clients want to move their services.
As soon as updates will be given, we will reach you back on e-mail.
Thank you for your understanding.
Have a good one,
-Raul, Community Moderator0 -
Thank you. It is very important for me0
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