Wifi not activating

Rajan
Rajan Posts: 3 ✭✭
edited July 9 in Internet

i got my modem yesterday and i started tge activation process but it seems that the download upload light keep on blinking. What to do?

Answers

  • Daniel P. 6000
    Daniel P. 6000 Posts: 145 ✭✭

    Check cable for splitters and remove them if not needed.

  • Rajan
    Rajan Posts: 3 ✭✭

    no splitter cable

  • elena code xzi4t
    elena code xzi4t Posts: 8,432 ✭✭
    https://forum.fizz.ca/en/discussion/2652206/wifi-not-activating

    It seems to be a problem with the cable signal check if you have other cable output in your habitation and if this is the case try to connect the modem and see if it will make a difference.

    You can always contact the support, https://fizz.ca/en/support , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

  • sonnyrock10_87IFS
    sonnyrock10_87IFS Posts: 6 ✭✭
    Same here, got the modem this morning but the upload and download are only blinking. Already did the factory reset and check all the cables and power cord but still nothing.
  • Whizz
    Whizz Posts: 23,045 admin

    Hello Rajan  ,

    Sorry to hear about the issue.

    I verified your modem`s signals and it  appears that it`s fully offline.

    If you followed the installation steps and it still does not work, I suggest reaching our customer service : https://fizz.ca/en/support so they can set a service call and have a technician come over to check and remedy the issue.

    In your case sonnyrock10_87IFS  , until the maintenance is completed on your side, we can`t send a technician so a little bit more waiting time is required.

    Thank you for your understanding.
    Have a good one,

    -Raul, Community Moderator

  • Edesjardins
    Edesjardins Posts: 4 ✭✭
    I am having the same issue, I followed the installation steps but the download light keeps on blinking and the upload one does not light up at all.
  • adampilot13
    adampilot13 Posts: 6 ✭✭
    I really find it weird how many people are having issues today. Same thing for me, followed all instructions and still nothing. The issue is not my coaxial cable or port as it was working with my previous provider. Also, I tried multiple cables. Support rarely answer. Great experience for mobile. But not so good with internet. Even their delivery partner planet courier is awful.
  • Whizz
    Whizz Posts: 23,045 admin

    Hello guys,

    Sorry for the late reply from our side, we`ve been having our hands quite full with the recent moving period.

    For everyone that has issues with the service, please check the cables if they are working follow the installation steps found here : https://fizz.ca/en/faq/how-install-my-wi-fi-modem and reach our customer service https://fizz.ca/en/support if you still have issues.

    Thank you everyone for your understanding.
    Have a good one,
    -Raul, Community Moderator

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