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    • Emergency Alert Support and how to enable?

    Posts: 4 ✭✭
    edited June 2024 in My Mobile

    Hello, does Fizz support Emergency Alerts? If so, why aren't they listed as a wireless carrier here:
    https://www.alertready.ca/wireless/

    Second, I am chatting with someone in support, and they don't understand what wireless public alerts are. Which is very frustrating as a user where we are required to explain this… I was under the impression that all wireless providers in Canada are required to support this.

    Also, how do I enable the government alerts / wpa on my iPhone? I don't see the option under Settings → Notifications → Government Alerts.

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    Best Answer

    • Big Geek 4/5 Posts: 321 ✭✭
      Answer ✓

      Good morning @ZakiZ

      It may well be that “Fizz” is not its own wireless carrier per se, but rather a marketing brand only, meaning it is operating under Videotron’s license.

      As for Emergency alerts, here is a snippet from the link below:

      “Given the importance of warning Canadians of imminent threats to the safety of life and property, the CRTC requires wireless service providers to distribute alerts on all compatible wireless devices connected to an LTE or 5G network in the target area. Therefore, it is not possible to opt out of receiving the alerts.”

      https://support.alertready.ca/hc/en-us/articles/4405946016019-Can-I-opt-out-of-receiving-alerts

      For the iPhone in Canada, the alerts are auto enabled and cannot be disabled, which is why you don’t see the same settings on your phone as you see on the Apple.com support site.

      I hope this helps.

      Brad

    Answers

    • Supreme Geek 5/5130🔥 Posts: 11,331 ✭✭

      Emergency Alert Support and how to enable?

      ZakiZ

      on the iphone the alert should be on and you are not supposed to be able to disable it

    • Apprentice 5/5 Posts: 11 ✭✭

      Hi, I think fizz does because its owned and operated by videotron, maybe the site hasn't been updated but i think i see a few posts mentioning the alert ready like this one.

      not sure about the iphone enabling thing since i use an android though

    • Supreme Geek 5/5129🔥 Posts: 6,254 ✭✭

      Emergency Alert Support and how to enable?

      ZakiZ

      They are automatically enabled. You can not disable them.

    • Supreme Geek 5/571🔥 Posts: 4,021 ✭✭

      I have been getting them on Android but I am on Android.

    • Supreme Geek 5/5129🔥 Posts: 9,107 ✭✭
      edited June 2024

      Emergency Alert Support and how to enable?

      ZakiZ

      Yes Fizz support them:

      Screenshot_20240627_085456_Wireless emergency alerts.jpg
    • Supreme Geek 5/5129🔥 Posts: 9,107 ✭✭

      On Android you can easily disable them

      Screenshot_20240627_085223_Wireless emergency alerts.jpg
    • Supreme Geek 4/51🔥 Posts: 1,305 ✭✭

      Videotron supports this feature so it would be safe to assume Fizz does too.

      Your phone also has to be connected to a 4G band to receive these notices .

    • Supreme Geek 5/5 Posts: 1,386 ✭✭

      Fizz supports them. All Canadian carriers are mandated by law to support the alert system…

    • Supreme Geek 5/571🔥 Posts: 4,021 ✭✭

      Are iPhone users sure that this can't be disabled in the phone settings?

    • Supreme Geek 4/51🔥 Posts: 1,305 ✭✭

      From Apple Support Page:

      1. Go to Settings > Notifications.
      2. Scroll to the bottom of the screen.
      3. Under Government Alerts, turn the type of alert on or off.
        In the Notifications setting, you may be able to turn government and emergency alerts on and off.
    • Supreme Geek 5/571🔥 Posts: 4,021 ✭✭

      Thanks for this information.

    • Big Geek 4/5 Posts: 321 ✭✭

      As an iPhone user with the most current iOS, I can assure you that settings option displayed above does not appear on my iPhone.

      It is curious that the settings would be different in Canada vs the USA tho.

    • Supreme Geek 5/5130🔥 Posts: 11,331 ✭✭

      This will not work on new iOS

    • Supreme Geek 5/571🔥 Posts: 4,021 ✭✭

      Interesting. So the above screenshot is no longer available for iPhones?

    • Big Geek 4/5 Posts: 321 ✭✭
      edited June 2024

      Not available on my iPhone with the latest iOS.

      Since the alerts are required to be sent out by the CRTC, I suspect the setting to turn them off is removed for iOS users signed in with an Apple ID located in Canada.

      image.png
    • Supreme Geek 5/571🔥 Posts: 4,021 ✭✭

      Strange that they had the option then removed it.

      There must be a reason behind it. Maybe they got sued by someone who got injured because they didn't get an alert.

    • Supreme Geek 5/5129🔥 Posts: 24,581 admin

      Hello ZakiZ,
      Thank you for your post.

      I kindly wish to inform you that all carriers are  required to send emergency alerts to the cellphones connected to the network therefore, even if Fizz is not into that list, we are supporting this feature.

      As the other users suggested already, this option should be enabled in your phone therefore please verify in the settings if this information is visible.

      In case there will be any issues regarding the subject, please contact again our customer services agents  in order for them to assist you.
      To do that, you can access this link: https://fizz.ca/en/support 

      Your understanding is highly appreciated.

      Have a great day. 

      -Lavinia, Community Moderator 

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