Additional Plan Purchase

VinceF · June 24

Hi,

I purchased an additional Mobile plan and new SIM card to have for my son's new phone. However, it's unclear to me whether this purchase is actually for a new phone number or the SIM card will be tied to my existing number. The order was placed and can't be cancelled. How can I confirm this?

Thanks,

Vince

elena code xzi4t · June 24

Hi @VinceF

Did you order the SIM?

If you order the SIM and you didn't receive yet, at the moment you don't have any plan

If you already had the SIM and you activated the plan, this must being seen on your account

You can check the transaction history: https://fizz.ca/en/faq/where-can-i-see-my-transactions-and-orders

If you didn't activate the SIM yet, please consider opening the plan in a different account, for two reasons

You can use a referral code from your account to the new plan in a different account, to get 25$ credit on both
in couples of months/years when your son wants to be independent you can do it, at the moment Fizz doesn't allow splitting service in a different account after the activation

You can always contact the support, https://fizz.ca/en/support , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

VinceF · June 24

I ordered the SIM and did not receive it yet. What should I do?

elena code xzi4t · June 24

https://forum.fizz.ca/en/discussion/comment/6857928#Comment_6857928

This means that you bought only the SIM you didn't create the account, the SIM can be activated in any account! is not linked to the account where you bought.

I will create a new account, using probably your son email
When you will receive the SIM, you will create the new plan in this new account, using your referral code (very important, you can use it only at the creation of the first plan in one account)

Here the guide https://fizz.ca/en/faq/activate

Your referral code is a unique five-digit combination of letters and numbers. It is not case sensitive, meaning you can use upper or lower case letters (for example: AB123 or ab123). It does not change or expire. If you unsubscribe and resubscribe to Fizz, you will have the same referral code.
To get your referral code, and to invite friends, follow this link:
Invite Friends to Fizz

VinceF · June 24

Got it. Thanks!

VinceF · June 24

Can I also get the TCL Flip for 0$ on that plan for 44$ or will I need to pay the full price?

elena code xzi4t · June 24

https://forum.fizz.ca/en/discussion/comment/6857937#Comment_6857937

you can buy the phone from your account and given to your son without problem

However if you close the plan before the 24 months you should refund the fizz rabais https://fizz.ca/en/faq/how-do-promotional-rebates-offered-some-phones-sold-fizz-work

VinceF · June 24

Thank you. This was very helpful!

Step_WYQMY · June 24

Really those explanations are so helpful! thanks

Additional Plan Purchase

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