Fizz Chat

Simon
Simon Posts: 122 ✭✭
edited June 20 in Your Fizz Account

Hello! Any idea how much time it might take for a Fizz rep to "answer" a Chat? Earlier today the Chat function wasn't functioning (the Chat bubble would not open) but now that it does, I initiated a Chat and have been waiting for over 40 minutes. Is it possible the Chat service is "closed"?

Fizz Chat function.jpg

Best Answer

  • elena code xzi4t
    elena code xzi4t Posts: 8,996 ✭✭
    Answer ✓

    HI @Simon

    Usually they are faster than that

    You can always leave a message on facebook or open a ticket (from your account, my settings → contact form)

Answers

  • Simon
    Simon Posts: 122 ✭✭

    Hi @elena code xzi4t

    If I try to locate this contact form you make reference to, will I "loose" my Chat session? Seeing as it's been over 50m I'm not sure I want to

  • Simon
    Simon Posts: 122 ✭✭
    edited June 18

    FYI, I finally got to Chat with someone. Over an hour to receive a reply to a rather basic question seems really long, but at least I finally got to speak to someone (and got an answer).

    Despite the wait, I still prefer Fizz's approach to other companies pathetic attempt at "customer service". Hopefully I won't regret my words the next time I have an issue or need a question answered. ;)

  • elena code xzi4t
    elena code xzi4t Posts: 8,996 ✭✭

    We should stay positive

  • Mark123_2024
    Mark123_2024 Posts: 5,064 ✭✭

    It depends on the hour. Sometimes they reply really fast.

  • kaitokun
    kaitokun Posts: 1,348 ✭✭

    Usually it's pretty quick. Weird

  • BeakBird
    BeakBird Posts: 3,650 ✭✭

    It varies depending on how busy it is. I would guess that the busiest time is between 5pm to 10pm.

    The longest I ever had to wait is about 20 minutes.

This discussion has been closed.

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