No internet at H9C

Andrea V. #24002 · April 2024

We have electricity but no Internet since 6AM

Mark123_2024 · April 2024

We have electricity but no Internet since 6AM

Have you tried a restart?

FizzyFizz JQMPM · April 2024

That's related for sure to the snowstorm!

J_L_79471_ref_F77OI · April 2024

Check the status on this page:

BlueGiant_L57D2 · April 2024

https://forum.fizz.ca/en/profile/Andrea%20V.%20%2324002
Check the status on this page:
https://videotron.com/en/support/outages

"Major outage reported"… 😶

Andrea V. #24002 · April 2024

Thanks to all! Internet service has been restored.

FizzyFizz JQMPM · April 2024

Thanks to all! Internet service has been restored.

That's good to hear! thank you for letting us know!

Code : 8CE6H · April 2024

It's simply a breakdown Andrea V...

john2000 · April 2024

You are lucky

Whizz · April 2024

Hello Andrea V. #24002,

I am really sorry for the situation encountered. Following my verification, I noticed that there is a maintenance on the network grid on your area.

Our technician's are working hard to try to restore the service as the recent weather conditions affected their functionality.

What I can advice you is to simply reboot the modem every few hours ( unplug it from the power outlet and plug it back in ). More details can be found here also: https://fizz.ca/en/faq/my-internet-service-not-working-what-do-i-do.

Thank you for your understanding.

-Valentina, Community Moderator

Welcome!