Rewards (Loyalty) Program - Maximized upgrade at early levels

LegoPower · March 21

I was looking at the list of levels, rewards, and how it works with the link below; on Fizz's website.

What is the point of having multiple 2$ Internet upgrades if you can't use more than 3 at a time? If you reach level 10, you can have access to 6 upgrades valued 2$. However, you can't apply more than 3 at a time. It makes no sense. You already reach the maximum you can get at the level 6. Any further levels are pointless.

For the Mobile upgrade, it is a different story since you have variety in the choices (amount of MB or GB in extra vs 1$ rebate). However, you have the same problem at level 10 where the last upgrade is pointless since you have 4 upgrades valued 1$.

https://fizz.ca/en/rewards-program

FizzyFizz JQMPM · March 21

I think you are right, however if you have 2 home internet plan under the same account, you can put upgrades in both of them so you are not limited to only 3. I think in specific scenarios those discounts make sense

elena code xzi4t · March 21

https://forum.fizz.ca/en/discussion/comment/6801285#Comment_6801285

You can have multiple mobile plan and I am pretty sure multiple internet plan (but I cannot confirm this)

LegoPower · March 21

https://forum.fizz.ca/en/discussion/comment/6801288#Comment_6801288

I searched in the options and it seems that you can indeed have more than 1 mobile/internet plan under the same account; I was not aware. It would make sense since you can have more than 1 address. Thus, it seems that it would be possible to use all the perks if you have more than 1 plan. I will not test it for obvious reason lol.

elena code xzi4t · March 21

Hi

there is no point

in the past fizz was suppose to have the reward expire in 24 months, probably is the reason of these

Pascal · March 21

in level 5, you can have 3 slots to put perks

You have the possibility to choose witch one you want to put in the slots

elena code xzi4t · March 21

Fizz must review the reward system probably adding a slot an make higher bonuses and probably adding a 4th slot

LegoPower · March 21

Hi @elena code xzi4t , thanks for your answer. It seems they did not adjust the system accordingly.

Hi @Pascal , as mentioned in the post, even if you have 3 slots to add perks, but there are 6 perks with the same 2$ value. For the internet upgrades (perk), they are almost all identical. Also, there are two perks valued 1$; one at level 1 and one at level 8. However, it does not make sense to give another 1$ perk at level 8 after giving more 2$ perks than the number of available slots.

Pascal · March 21

https://forum.fizz.ca/en/discussion/comment/6801279#Comment_6801279

Have nothing to understand with this

LegoPower · March 21

@FizzyFizz JQMPM I see your point. Previously, I tried to see if I could add additional Mobile plan under the same account. It does not seem that you can have multiple mobile or internet plans; maybe I am wrong. If you can't have multiple internet plans, then it would not be possible to use the remaining perks.

Pascal · March 21

https://forum.fizz.ca/en/discussion/comment/6801278#Comment_6801278

Yes that’s a good point @FizzyFizz JQMPM

LegoPower · March 21

https://forum.fizz.ca/en/discussion/comment/6801283#Comment_6801283

I am not sure what you don't understand, maybe I did not explain myself properly. The maximum number of slots for internet is 3 (at the moment). The maximum of perk available (at level 10) for internet is 8; two valued 1$ and 6 valued 2$. Thus, you can't use all the perks.

FizzyFizz JQMPM · March 21

https://forum.fizz.ca/en/discussion/comment/6801285#Comment_6801285

I am sure you can have multiple mobile plans and I'm quite confident someone here in the community asked something about multiple internet plans... I never tried myself but I think it's possible to have them. Only in that case this makes sense. I agree with you tho, the upgrade system should be revised... In my opinion the upgrades should be specific per plan

FizzyFizz JQMPM · March 21

https://forum.fizz.ca/en/discussion/comment/6801303#Comment_6801303

Still I think Fizz should modify it in order to have, let's say 3 upgrades for plan, so if you have 2 similar plans you are gonna unlock 6 upgrades and so on...

LegoPower · March 21

https://forum.fizz.ca/en/discussion/comment/6801302#Comment_6801302

Agreed, it should be revised and upgrades should be specific per plan. However, you do increase level ''faster'' if you have all your plans under the same account since you accumulate points faster when bills are combined.

FizzyFizz JQMPM · March 21

https://forum.fizz.ca/en/discussion/comment/6801307#Comment_6801307

Yeah that's true, however you cannot use the referral code when adding a plan, while if you open a new account you basically earn $50... There are some pros and cons for both approaches

elena code xzi4t · March 21

https://forum.fizz.ca/en/discussion/comment/6801303#Comment_6801303

If you have multiple mobile plans you are better off to have multiple account and use the referral code to receive the 25$ with the today rewards

if you already have a mobile plan with 2 or 3 slots in the long run (12 months or so) your a better off to add the internet plan in the same account, since you will have the bonus of your level and the same slot on the mobile

LegoPower · March 21

https://forum.fizz.ca/en/discussion/comment/6801311#Comment_6801311

That is true, you get more through referall than the discounts combined (on a short time period). Besides, at the beginning of last year, the referall bonus was much higher. When I joined, I think it was either 50$ or 100$ per account instead of 25$.