I checked the outage and there is no problem in our area. I checked the servive and it says fully functioned then why I don’t have internet connection today?! I tried restarting my modem and still no internet connection.
Is there a problem with the internet connection?
Best Answer
-
Hi @saraa
Probably an issue due to the temperature.
Have you checked on the Hydro-Québec outage https://infopannes.solutions.hydroquebec.com/info-pannes/pannes/pannes-en-cours?langue=en to see if there's a power outage in your area?
You can contact support at https://fizz.ca/en/support. At the bottom right of the page, you'll find a green icon. Click it to chat with support.
0
Answers
-
I checked the outage and there is no problem in our area. I checked the servive and it says fully functioned then why I don’t have internet connection today?! I tried restarting my modem and still no internet connection.
0 -
If you don't have hydroquebec nearby your house, please contact the support
maybe the weather did some damage to videotron infrastructure in your sector.
You can contact support at https://fizz.ca/en/support. At the bottom right of the page, you'll find a green icon. Click it to chat with support.
0 -
Dead in H3M
0 -
0
-
There an network outage. Your internet will work soon.
0
This discussion has been closed.