Why are the new 4GB plans cheaper for new customers vs for those of us who’ve been with fizz for 5 years?!
The plan is offered to all the members, however, you need to modify your plan in order to have it
Fizz doesn't modify your plan, and you should check at least once a month, sometime you can have more data or a lower price by a promotion
Important – Any change to your plan must be made in accordance with the plan change policy detailed on https://fizz.ca/en/plan-change-policy.
Good to know: Keep in mind the freeze period during which your plan cannot be modified. Ideally, aim to submit your changes when there are at least 4.5 days (108 hours) left in your current payment cycle. How can you know? Go in your account > My plans. Look right under your monthly price and you will see the days remaining in your payment cycle.
La guide https://fizz.ca/en/faq/how-do-i-change-my-mobile-plan
You only have to modify your plan to get this price. Check the website at least once a month to take advantage of new offers and lower prices.
Okay, I understand, but my concern was more about sticking with you guys for 5 years to get our plans lowered and now they’re suddenly available to everyone. Why aren’t we getting more rewards for sticking here for so long?
First off all here we are users with the exception to the Whizz
First is giving rewards check this link https://fizz.ca/en/rewards-program or
Moreover, check in your account you can have reward waiting to be applied, and yes you need to apply yourself :(
I extract this from the guide
If your plan does not include mobile data, you can still activate an upgrade for data. You may have to configure your APN settings to have access to that data tough.
Your plan showcases more than one available slot? Take advantage of the situation and assign an upgrade to each of those slots. Say for example you have an upgrade of 250 MB of mobile data, and another of 500 MB. Once these two upgrades have been activated on your plan, you’ll get to enjoy 750 MB (250+500) of extra mobile data each month.
Benefizz rewards are there for people sticking here. 1, 2 and 3 slots to upgrade the account with rebate or data.
I wouldn't complaint for having a new cheaper plan. I'll be happy.
I've been with Fizz since Nov-2018. I recently switched to cheaper plan with more data, not once but twice. And I'm simply happier.
I think is about the BETA prices in ON. So great deal for 6 months.
You just have to ask for the new price. Go to My plans, change, and you will see the new price. You can choose the new price, applicable from next cycle. I was assured that there is no lost of benefits.
Fizz has the best prices and the best plans. 😉
Hello Amandeep Mann,
We appreciate the fact that you are a loyal customer. Being a loyal customer means that you managed to get quite ahead in the My Rewards program while also encountering many plan offers that you may or may not have taken.
The thing is that Fizz provided some plans at a cheaper price at the time you subscribed, and it was your right to keep it that way, so we did not modify it, however, times are evolving, and so are our service and plans.
As you already know, Fizz does not provide special treatment to any customer, therefore, the new offers are available to every one of you, and they are just a few clicks away, by using a plan change.
Feel free to reach out to our customer service if you need more information on this matter.
Have a good one!
-Sergiu, Community Moderator
