IPhone new TXT messages dissappear when phone is turned on
Hello all, I have been trying to debug this for a month now. A lot of testings and reproducing and now I am at a standstill. I have an IPhone SE second gen. If I receive a text when the phone is off, and I turn it on, I will get a new text notification. But it will automatically dissapear within a few seconds leaving me unable to read it.
- I have tried with imessages on and off.
- Tried with old and newest IOS. Even Beta! Same bug.
- I factory reset the phone.
- I created a new Apple ID incase another device was to blame.
- I put my sim into two IPhones with the same result. If I put my sim in an Android this is fine.
This use to work. Just started a month ago with no changes(Software) on my end.
Am I alone?
Thanks for any pointers, I am out of ideas.
Answers
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Hi
Did you try to disable iMessage?
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Hi,
Is your iPhone up to date ?
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Yes #1. I have tried with imessages on and off.
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Yes. #2 Tried with old and newest IOS. Even Beta! Same bug.
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Maybe a problem with your cell line... Did you contact the Fizz support team ?
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Not yet, will be my last step. Works fine with an android phone. Just fishing to see if anyone else had this issue with an IPhone. Have a feeling Fizz will say Apple issue, Apple will say Fizz issue. Thanks
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This is an iPhone problem, did you try to contact apple support?
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No problem here with my Pixel
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Hello @Gerald L. #254,
I'm sorry for the situation you have encountered.
I can see that my colleagues helped you already with this situation so you can contact Apple and solve the device-related issue.
If you still need our help, we're online 24/7, so you can contact us anytime by using this link: https://fizz.ca/en/support (if you have trouble in contacting us, click on the following link (with an incognito window ctrl+shift+n), and the chat bubble will appear within 15-20 seconds: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do).
I hope you have a pleasant day!
Mihai, Community Moderator
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