Can't send text message (error 2)
Can't send text message (error 2)
since September 2023. I can only receive.
Best Answer
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Tech support is taking care of the problem. This message is closed. Thank you all for all your help.
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Answers
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Did you have the right SMSC?
https://fizz.ca/en/faq/i-cant-send-or-receive-text-messages#8
Please follow this guide to troubleshoot:
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Can not be done.
make sure your phone is correctly configured for the Short Message Service Center (SMSC).
The number configured in your phone must be: 1-438-520-0092.
The process can vary from one phone model to another. Here are two examples:
Verification on Android: Applications → Touch the Messaging icon → Context Menu (the three points at the top of the screen) → Settings → More Settings → Text Messages
Editing on Android: Dial *#*#4636#*#* from your phone keypad → Phone Information → SMSC: Update with +14385200092
Impossible. Can not be done.
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Did you already contact the support, it seems to be a problem from the backend
You can chat in direct
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Or by private message on Facebook: https://www.facebook.com/fizzca/
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What do you mean by "can not be done"? Is it grayed out? In this case try to put your SIM card temporarily in another phone to change the SMSC.
BTW the correct SMSC from FAQ is:
Make sure your phone is correctly configured for the Short Message Service Center (SMSC).
The number configured in your phone must be: 1-514-424-0053.
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