Changing upgrades

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Liwei
Liwei Posts: 297 ✭✭
edited January 17 in About my account

I just got to level 4 and found out that if you want to change your existing upgrades, you have to remove one from a slot, which will only take effect starting from the next payment cycle. Then when you add your new updated upgrades, it'll take effect in again the next payment cycle.

So basically you lose two months just to make a change in the upgrades. I don't find it a very sophisticated way to do this. Wish we can just pick the upgrades we want and edit it once and not having to wait for two months.

Any thoughts?

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  • Jess_i88b6
    Jess_i88b6 Posts: 13,167 ✭✭
    edited January 9 Answer ✓
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    Hi @Liwei

    You can swap it, only if you remove you will lose two months


    1. Log into your account, and go to Overview.
    2. In the left column, click on the summary that shows your My Rewards level. You can also scroll down below your usage summary to My Rewards and click on See details.
    3. Open the tab in the lower right-hand corner.
    4. Select the upgrade and click on Apply.
    5. At that moment, you’ll see the white boxes below your plan start to move. Those are the slots where your upgrade can be applied.
      • The slots with a + sign are ready to welcome your upgrade.
      • If you select a slot where there’s already another upgrade, we’ll ask you to confirm the swap. If you accept, the new upgrade will be applied to your plan come your next payment cycle.
      • Some slots are locked and cannot welcome an upgrade yet. You’ll unlock these slots when you reach higher My Rewards levels
    6. Select the slot by clicking on it.
    7. Your upgrade will be activated on your plan at the start of your next payment cycle.


  • Liwei
    Liwei Posts: 297 ✭✭
    Answer ✓
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    Thanks guys! I played with it and finally figured it out.

    Basically you have to click on the new upgrade you want to change, then the existing ones that you can replace will shake. Now just click on the one you want to replace, the option will show.

    I had been just clicking the existing ones and there was no swap option. Glad that I figured it out.

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