My Rewards - 25% off a phone doesn't work
Answers
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Hi @ed_kay
If you have activated it must work, try to contact the sypport
You can chat in direct
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Or by private message on Facebook: https://www.facebook.com/fizzca/
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I've also noticed some confusion around how the My Rewards phone discount at Fizz works, particularly when it comes to combining it with existing discounts. Here's what I understand from my experience and discussions within the Fizz community:
- Combining Discounts: Generally, in many reward programs, discounts from different sources (like a My Rewards perk and an ongoing sale) don't always stack. If you've added a Pixel 8 to your basket and applied a 25% off My Rewards perk but the price remains unchanged, it could be that the reward does not apply on top of the already discounted rate.
- Lack of Clarity: You're not alone in finding the details a bit murky. Fizz, like many companies, could definitely improve on making their terms and conditions for such promotions more accessible and clearer. The fact that there's no direct link to the terms and conditions from the reward tab is a bit of an oversight.
- Forum and Community Help: Since you've already tried looking through the forum and website without much luck, another option could be to post this query directly in the Fizz community forum. Often, other users who have faced similar issues might be able to share their experiences.
- Contacting Customer Service: Although it can sometimes be a hassle, reaching out to Fizz's customer service might be your best bet for a definitive answer. They should be able to clarify whether the My Rewards discount is supposed to stack with existing discounts or not.
- Feedback to Fizz: It’s always a good idea to provide feedback to Fizz about these types of issues. If enough customers raise the issue, it might prompt them to make their policies more transparent.
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Thanks for the responses. I assume it doesn't work, even though it's still not confirmed. I decided not to buy a phone through Fizz in the end.0
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For me the 25% off doesn’t show up when you first add the phone to the cart. It only applied in the middle of the checkout process, where there is a check box to apply 25% off. At the end it did get applied.
i think it’s better to make it more intuitive and reflect the discount at the very beginning, to avoid confusion.
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Awe ok that is too bad
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that is good to know, thanks
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