Lost internet

Evelyn
Evelyn Posts: 6 ✭✭
edited November 2023 in Internet

We've followed the trouble shooting processes several times, but there's still no internet. Is there anyone have the same issue?

Best Answer

  • Jess_i88b6
    Jess_i88b6 Posts: 13,979 ✭✭
    edited November 2023 Answer ✓

    Probably it is a problem in your sector you should contact the support

    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/

Answers

  • Evelyn
    Evelyn Posts: 6 ✭✭

    the chat showed you are being transferred... and stayed there for at least 30 minutes...

  • Easygolucky
    Easygolucky Posts: 1,085 ✭✭

    As a fellow Fizz customer, I understand how frustrating it can be when you're facing persistent internet issues. Here's what you can consider:

    1. Common Issues: Sometimes, the problem could be due to a temporary network outage in your area or an issue with your modem/router.
    2. Community Check: It's a good idea to ask around in the Fizz community or your local area to see if others are experiencing similar issues. This can help determine if it's a widespread problem or something specific to your connection.
    3. Further Assistance from Fizz: If you've already tried troubleshooting and the issue persists, it might be time to contact Fizz support again. Insist on a more in-depth investigation or ask if they can send a technician to check your connection.
    4. Alternative Solutions: In the meantime, if you have an urgent need for internet, you might want to consider temporary alternatives like using mobile data or finding nearby Wi-Fi access points.
    5. Monitoring Your Service: Keep an eye on your service for a while even after it's fixed. If the problem reoccurs frequently, you might want to discuss a more permanent solution or compensation with Fizz.


  • Whizz
    Whizz Posts: 23,441 admin

    Hello Evelyn,
    I just noticed that you were in contact with our customer service team and it seems like there was indeed maintenance declared in your area at that time. If you still experience the same situation, you can always reach back to us in private and we will verify if it was concluded. 
    Have a good one!
    -Sergiu  

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