Recurring notice that my network has no internet connection
And on the Fizz app it tells me NO network connection! Then I need to unplug the modem and go through the process but after some hours of good service it goes down again!. This is not my problem but a Fizz issue. This has only come up over the past several months so I think Fizz is experiencing technical issues which effects my connection and while it has improved since going through the new Fizz app routine (which was a pain in itself with rejections due to some weird technical incompatibility) obviously the problem(s) are yet to be resolved. I would like to know what's going on and why after some years of excellent service, Fizz has become problematic.Thank you.
Answers
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Hello john K. #39157,
Contact Fizz to check your internet and line...
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Been there done that !
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Heyy have you opened a ticket to chat with Fizz?
You need to contact Fizz customer service and they will create a ticket if the siuation warrants it.
We cannot contact directly to technical support.
The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.
- You're logged into your Fizz account.
- You're active on a help page such as https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
- Simply click on the chat bubble that appears at the bottom on the right.
- You're within the business hours: every day from 8 a.m. to 9 p.m. (EST).
- You have disabled any ad blockers in your browser.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
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Hello john K. #39157,
I'm sorry for the situation you have encountered.
I verified your account and the plan is in good standing. The modem is online now and you should have a stable internet connection (it was stable on the day when you created this post too). The only issue I see is that you have many restarts recorded and your modem was offline on 11/11/2023.
As I can see, you have internet connection issues, so we need to verify this situation. Please download the Fizz Wi-Fi application, you have to follow this link: https://fizz.ca/en/faq/what-are-fizz-apps and download the application from one of the links provided at the end of #2.
The first step for any Wi-Fi-related issues is to ensure you have run your network scan at home. You have not yet completed the 2-minute network scan; please follow the steps below to get started:
To start troubleshooting follow these instructions:
►Stand next to your Modem
►Open the Fizz Wi-Fi application and tap the 3 dots in the top right to open the application menu
►Tap “Fizz support”
►Tap “Tools and support”
Follow the prompts and accept all permissions until you reach the feature screen then click on Network Scan. Allow the 2-minute Scan to complete (do NOT minimize the application and don't try to see messages/notifications). Once the scan is complete, please contact us back by using the chat bubble located in the lower right-hand corner of the Solution Hub pages. If you have trouble finding it, click on the following link (with an incognito window ctrl+shift+n), and the chat bubble will appear within 15-20 seconds: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do.
We will then be able to review the scan details, pinpoint exactly what is causing your Wi-Fi speed issue, and resolve it as soon as possible.
I hope you have a pleasant day!
-Mihai0
