Can't add friends

Caliena
Caliena Posts: 11 ✭✭
edited November 2023 in Your Fizz Account

I have two friends who are with Fizz and I tried to add them with both email and phone numbers but always get the message "Can't find this member".

One of them said they added me, but I am not getting any notification about it and they don't appear in my list. I also never appeared as referred in the list of the friend who gave me her code to start my own account and we never got the bonus (it's been almost a year).

Best Answer

  • Jess_i88b6
    Jess_i88b6 Posts: 13,868 ✭✭
    edited November 2023 Answer ✓

    Hi @Caliena It must be a privacy setting in their account, ask them to check that they have the Full Fizz Experience in Privacy setting.

    In order to be in your list you need to add them.



    When a Fizz member searches for another member inside the community, they will see your first name and phone number. They will never see your full name, email address or other identifying information.

     

    How to change your Fizz privacy settings:

    1. Go to My Settings in your Fizz account.
    2. Scroll to Settings.
    3. Click on Privacy.
    4. Here you can select one of three privacy options:
    • Full Fizz Experience: By default, other users can search for you, add you as a contact and send you gifts.
    • Private: You can receive gifts from everyone. You cannot be searched or added as a contact.
    • Incognito: You do not accept gifts and cannot be added as a contact. You are incognito and cannot be found via search.

    source: https://fizz.ca/en/faq/how-do-i-change-my-privacy-settings-inside-the-fizz-community


    For the points, open a ticket, under your account -> My Settings -> Contact form

    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/

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