Internet keep going down since this morning

Conchu
Conchu Posts: 2 ✭✭
edited October 2023 in Internet
My internet keep cutting since this morning. Cant have more then 5 minutes of internet without it shutting down. Router have been rebooted, unplugged everything.

Best Answer

  • Jess_i88b6
    Jess_i88b6 Posts: 13,990 ✭✭
    edited October 2023 Answer ✓

    Hi @Conchu

    it can be a problem in your sector, you can always try to reset the modem to the default settings

    Using a small, sharp object, press the modem’s reset button for 10 seconds.

    Once your modem has restarted, follow the same instructions you used when you initially installed it.

    Wait 15 minutes and then redo the installation process by following the details found here :  https://fizz.ca/en/faq/how-install-my-wi-fi-modem 

    Reminder: The default username (Default Wi-Fi network) and password (Default key) for your Wi-Fi network are written on a sticker on the back of your Wi-Fi modem.


    Here some useful guide: https://fizz.ca/en/faq/my-device-cannot-connect-wi-fi-how-do-i-fix


    You can chat in direct

    Sign into your account, follow the link on this page: https://fizz.ca/en/faq/my-device-cannot-connect-wi-fi-how-do-i-fix, wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode, Choose the option 💬 chat

    If the green bubble does not appear, make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/

Answers

  • Code : 8CE6H
    Code : 8CE6H Posts: 9,055 ✭✭

    Can you send a message to Fizz to check the service on your line?

    Can you check your cables? Sometimes some are not inserted well.

  • Ajaykumar
    Ajaykumar Posts: 91 ✭✭
    edited October 2023

    Best would be to reset your modem by pressing the small button on the back while it is on.

    Restart and check if that works.

    If you still have issue then open support ticket as your modem might be broken

  • Whizz
    Whizz Posts: 23,472 admin

    Hello Conchu,

    Sorry to hear that the internet connection was down. I just verified your file and it seems like there was indeed a general situation and maintenance was instated in order to resolve it. 
    You can feel free to reach back to us if the issue persists, and we will verify if the maintenance is still in place. Here is an FAQ you can use to contact us https://fizz.ca/en/support.

    Have a good one!
    -Sergiu 

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